Sales Coordinator (Antrim)

 

Job Summary

Responsible for delivering customer excellence from beginning to end providing a professional, approachable, customer service to the SAM customer base, you will be responsible for overseeing the sales order processing, liaising with production, sales, technical and logistics.

 

Job Responsibilities include: 

  • Proactively pursue customer orders & agreed customer actions to ensure orders are produced as per customer requirements
  • Ensure accurate and timely preparation of quotations using in house pricing matrix
  • Working closely with sales, daily production, and planning departments to ensure orders are fulfilled on time and in full (OTIF)
  • Being the first point of contact with designated customers in relation to all issues
  • Dealing with and responding to ad hoc and customer enquiries (telephone / email).
  • Handling customer complaints.
  • Operating and development of an ERP/sales order processing system (Processing/Checking order intake and order acknowledgements)
  • Ensuring all administration is accurate, clear, concise and up to date to ensure accounts can be managed by relevant team members as and when required
  • Providing backup support to extend the external sales team.
  • Supporting the delivery of departmental targets and KPIs through effective customer relationship management
  • Management of House Accounts
  • Any other duties as required

 

Essential Criteria:

  • Minimum of GCSE (or equivalent) grades A-C in Maths and English.
  • At least 6 month’s office/administrative experience dealing with customers.
  • Working to tight deadlines and proficient in Microsoft Office.
  • Strong interpersonal skills & influencing skills, with the ability to build relationships with customers and multiple departments within the business.
  • Ability to work to a high standard.
  • Good initiative & problem-solving ability.
  • Meticulous approach to accuracy.

 

Desirable Criteria:

  • Previous account management experience.

 

Contract: Permanent Contract (£9.41-£10.50 per hour) - pay reviews held at 12 weeks and 6 months.

Hours of Work: Mon – Friday 8.30am -5.00pm

Applications: Please submit CV by 5pm on Tuesday 9th November 2021

 

 

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We are an equal opportunities employer.